Privacy Policy

1. Introduction

This Privacy Policy applies to TechiX and TECHIX SOLUTIONS and describes how we handle information collected through our websites, applications, APIs, communication platforms, lead-generation services and related products.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on the services you use, we may collect information that you voluntarily provide to us or information generated when you interact with our services.

Information you provide

• Name and contact details
• Mobile number and email address
• Communication preferences
• Product or service enquiry information
• Application and lead information
• Information submitted through forms
• Information provided during customer support interactions

Technical information

• IP address
• Browser and device information
• Operating system
• Pages visited
• Approximate usage and interaction information
• Log and diagnostic information

3. How We Use Information

We use collected information only for legitimate business purposes and to provide, operate and improve our services.

• To provide requested products and services.
• To process enquiries and applications.
• To communicate with customers and users.
• To send service-related notifications.
• To provide OTPs, alerts and transactional messages.
• To provide customer support.
• To prevent fraud, abuse and unauthorized activity.
• To monitor and improve service performance.
• To measure campaign and lead-generation performance.
• To comply with applicable laws and regulatory requirements.

4. Communications

TechiX provides communication services including WhatsApp, SMS, RCS, Voice/OBD, chatbots and AI-powered communication.

Depending on your interaction with a business or service, communications may include transactional notifications, application updates, OTPs, customer-service messages, reminders, alerts and other permitted communications.

Where required, communications are sent based on applicable consent, customer requests, service requirements or other lawful grounds.

You may contact us if you believe you are receiving communications that you did not request or authorize.

5. Financial & Application Data

Some TechiX products and campaigns may relate to financial products such as loans, credit cards, insurance, UPI-related products and other financial services.

Where an application requires additional information, such information may be collected and processed for the purpose of evaluating, routing or servicing the relevant enquiry or application.

TechiX may act as a technology, communication, marketing, lead-generation or facilitation platform. Where a financial product is provided by a third-party bank, NBFC, insurer, financial institution or other partner, that organization may separately process your information under its own privacy policy and applicable legal requirements.

6. Information Sharing

We do not sell personal information simply for the purpose of selling personal information.

Information may be shared when reasonably necessary to provide a requested service or operate our business, including with:

• Technology and infrastructure providers
• Communication service providers
• WhatsApp, SMS, RCS and voice service providers
• CRM and customer-support platforms
• Analytics and security providers
• Financial institutions and product partners
• Authorized lead-generation or affiliate partners
• Professional advisers and service providers
• Government or regulatory authorities where legally required

Third parties receiving information may be subject to their own contractual, legal and privacy obligations.

7. Third-Party Services

Our services may integrate with or link to third-party platforms and services.

Examples may include communication platforms, advertising platforms, analytics providers, cloud infrastructure, payment providers, CRM systems and financial service providers.

Third-party services operate under their own terms and privacy policies. We recommend reviewing the applicable privacy policies of third-party services before providing information to them.

8. Cookies & Tracking Technologies

Our website may use cookies, pixels, local storage and similar technologies to improve website functionality, understand usage and measure marketing performance.

These technologies may help us understand which pages are visited, how users interact with the website and whether marketing campaigns are effective.

You can manage or disable cookies through your browser settings. Some website functionality may not operate correctly if certain cookies are disabled.

9. Data Security

We take reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, misuse or destruction.

Security measures may include access controls, authentication, monitoring, encryption where appropriate and restricted access to information.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

10. Data Retention

We retain information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent fraud, comply with legal obligations and enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal and operational requirements.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including:

• Requesting access to information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion where legally permitted.
• Requesting information about how your data is processed.
• Withdrawing consent where processing is based on consent.
• Opting out of certain promotional communications.

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your request before taking action.

12. Children's Privacy

Our services are not intentionally designed to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

Your continued use of our services after an update may constitute acceptance of the updated policy to the extent permitted by applicable law.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, you can contact us using the information below.